UX Audit for SaaS and Mobile Apps
If users are dropping off after onboarding, conversions are lower than they should be, or something about the product just feels off, the problem is usually the experience. A UX audit gives you a clear picture of what is actually happening, why users are not succeeding, and exactly what to fix first.
Who Needs a UX Audit
This audit is built for SaaS founders who are past the early stage and know something is holding growth back. It is the right next step if your activation rate is lower than it should be, users are dropping off during onboarding, your team is debating a redesign but is not sure where to start, or you have a growing product that is becoming harder for new users to navigate.
If you are asking why users are not converting, why they are leaving before they see value, or why a feature you built is being ignored, a UX audit will give you answers you can act on.
UX Audit evaluates the full product experience across the areas that matter most to growth.
How the UX Audit Process Works
Free Product Review
We start with a free 20-minute call to evaluate your product experience across core workflows and user journeys. This confirms whether a full audit is the right next step.
UX Analysis
We work through your product systematically, identifying usability issues, friction points, and structural problems across every area of the experience.
Findings and Report
You receive a detailed audit report outlining every issue found, its impact on growth, and the recommended fix.
Strategy Session
We review the findings together, answer questions, and help you decide on the right next steps whether that is implementing internally or working with us to execute.
UX Audit Investment
A comprehensive UX report typically delivered within one to two weeks. UX Audits start at $2,000.
Pricing depends on product complexity, number of workflows analyzed, and whether the scope includes a website. The final investment is confirmed before work begins. In most cases, audits will land between $2,000 and $5,000.
The scorecard gives you a rated evaluation across usability, navigation, onboarding, visual hierarchy, and feature discoverability. Each area is scored and summarized so you can see exactly where your product is creating friction and where it is performing well.
What Happens After
the UX Audit
Some teams take the report and implement the recommendations with their own team. Others work with us to execute the improvements directly. Either way the report is written to be actionable without needing us in the room.
Common next steps include:
- Product UX redesign
- Onboarding flow improvements
- Dashboard optimization
- Ongoing product design support
For startups that want continuous improvement without building a full internal design team, we also work as a monthly Product Design Partner, providing ongoing UX strategy, design system development, and feature design at $8,000 per month.
Partner with usFrequently Asked Questions
About UX Audits
What is a UX audit?
A UX audit is a structured evaluation of your product experience. It identifies usability issues, onboarding friction, navigation problems, and conversion barriers that are preventing users from succeeding in your product. The output is a prioritized report your team can act on immediately.
How much does a UX audit cost?
Our SaaS UX audits are priced between $2,000 and $5,000 depending on product complexity, number of workflows analyzed, and whether the scope includes mobile. The final investment is confirmed before work begins.
How long does a UX audit take?
Most audits are completed within one to two weeks from the start of the engagement.
What is the difference between a UX audit and a product redesign?
A UX audit identifies the problems. A redesign fixes them. Many teams start with an audit to understand exactly what needs to change before committing to a full redesign investment. The audit gives you a clear brief so that redesign work is scoped accurately and executed efficiently.
Do you work with early stage startups?
The audit works best for products that are live and have real users. If you are pre-launch or in very early development, a strategy session may be a better starting point. The free product review is the easiest way to figure out which applies to you.
Can my team implement the recommendations without your help?
Yes. The report is written to be actionable by any competent product or engineering team. If you want help executing the improvements, we offer that as a separate engagement.
Do you work with Michigan based SaaS companies?
Yes. We are based in Auburn Hills, Michigan and work with SaaS founders locally and nationwide. Geography has no bearing on the audit process since everything is conducted remotely.
Start With a Free
SaaS Product Review
Not sure if you need a full audit yet? Start with a free 20-minute product review. We take a quick look at your product experience, give you an honest assessment, and recommend the right next steps. No commitment required.
Most founders find it easier to start here. If a full audit makes sense, we will tell you exactly why and what it will cover.
Typical response time: 2 to 8 business hours